frequently asked questions - FAQ

All prices quoted here are in Australian Dollars

What are the sizes of charms?
The full size catalogue pages are an A4 size i.e. 210mm x 297mm and the items are 1:1 on the page, so you can gauge the size of the page as it displays on your computer screen to estimate the size of the items.

What finishes are available and are there any price differences?
Nearly all stampings and some charms are available in raw Brass, 24kt Gold Plate or Nickel Plate(which is similar in colour to chrome and not as white as silver). Castings are available in 24kt Gold Plate, Nickel or Pewter. Some items are stocked in an Antique Gold or Antique Silver finish such as columns, purse frames, and other finishes are available on these items but minimums would apply. All other items are available in Antique finishes, but a $5.00 antiquing charge applies per order for any quantity of items. All other finishes such as Brass Plate, Silver Plate, Black Nickel etc. are available, but minimums and extra charges may apply.

Do you have a minimum order?
Yes and No. For retail orders there is no minimum to purchase. For wholesale orders within Australia the minimum order value is $30.00 before GST and postage, and Overseas, it is $50.00 before postage.

When I place an order, how long does it take before you send it?
We endeavour to keep all the items in stock so can dispatch your order within a few days. If some items are out of stock, your order will be sent out and the balance placed on backorder (only in Australia and if total value is over $15.00). If your order needs to be made up then it may take up to the following week to despatch to you. We can advise expected delivery when you place the order.

How long does it take for a parcel to get to me?
Depends on the mail service used. In Australia you should receive the goods the next day after despatch, if going to a capital city, else could take up to a week for outlying areas. To overseas destinations, parcels are sent per Airmail parcel post, and you should allow about two weeks, though smaller parcels may take only a week to arrive.

What is the cost of shipping?
Postage on retail orders within Australia, is at cost so the minimum is around $2.20 for a small parcel, which includes receipted delivery. For wholesale orders, postage is based on order value which includes handling charge and receipted delivery, e.g. orders up to $49 in value(before GST) postage is $4.95, up to $99 is $6.05, up to $249 is $9.90 and above is $13.20(Postage prices quoted are inclusive of GST). Overseas orders are at cost with a minimum charge on a small parcel of $6.50 plus insurance.

Do you sell wholesale?
For wholesale pricing, please fill in the details on our order page (less the credit card details, unless ordering goods or a catalogue) and will quote wholesale prices for you so long as you are a bona-fide business.

How do I get wholesale prices?
If you are a bona-fide business with a A.B.N. number or business I.D. number, then simply go to our order page, fill in the details (less the credit card details, unless ordering goods or a catalogue) and will quote wholesale prices.

Do you have bulk prices?
Yes we do. Let us know the quantities you are wanting and will quote for you. If you are eligible for a wholesale price list, the quantity prices are listed in the price list. For quantities larger than those listed, please let us know and will quote individually.

Do you manufacture? And can you manufacture an item to my specifications or design?
Yes. We manufacture castings and jewellery mountings in-house. We can manufacture jewellery mountings with different size settings, in whatever plated finish you require. We can also cast from your models or you design in white metal. We can also part manufacture items that you finish off by further assembly or adding chain, beads etc. Let us know and will advise minimum order and quote.

If I purchase your products, do I have any Guarantee’s?
Yes. All our products are guaranteed against faulty workmanship. Simply let us know within 7 days and as you choose, will replace or refund on return, less cost of postage. If you are not completely satisfied for whatever reason, please let us know so that we can rectify the problem.

How do I place my order?
Simply fill in the details on our secure order form and send it to us, or you may send us a fax or place order by phone (an answer machine is available after hours so you may leave an order anytime).

How can I pay for my order?
The easiest way is to pay by credit card: Mastercard, Bankcard or Visa, by filling your details on our order form which is secure. Or you may send a cheque or money order after we quote you, (overseas customers, only a bank cheque or International Money Order in Australian dollars is acceptable), or bank transfer to our account, details of which are in the “conditions of sale” in our Price list.

Do you have a catalogue? And is there a charge for it?
Yes. Go to our order page and fill in the details and we can send one out to you. Cost is within Australia $5.50 (inc. GST) and Overseas $10.00. Cost is refundable on first order over $50.00 before GST and postage.

Do you have a shop? And what are your hours?
Yes we do. Our hours are generally 9.00a.m. to 3.00p.m. Monday to Friday, but please ring prior to ensure that we are open as we have obligations at various craft shows during the year.







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